8×8 Barge-In

Creditsafe USA

This extension provides will change the functionality of the display status report within 8x8 analytics. This will change the report to make the employee names links hyperlinks that when selected will dial the employees extension using the 8x8 web dialer chrome extension and prefix it with *22 (this is the code used to barge/monitor or whisper in 8x8). We have contacted 8x8 to make this change in their platform but this was unlikely to happen in the near future. As a result we built this extension that allows us to do this until they develop the function for us. For the above extension to work you must have the following : A valid 8x8 account with access to the 8x8 analytics section https://dashboard.8x8.com/dashboard/spa/reports/edisplay# You will also need to be granted the ability to barge monitor or whisper the person you selected or it will just play a message that you do not have the appropriate permissions. The 8x8 desktop app installed https://support.8x8.com/cloud-phone-service/voice/virtual-office-desktop/download-virtual-office-desktop The 8x8 chrome extension installed https://chrome.google.com/webstore/detail/8x8-web-dialer/kflmnoghmmldhkplfhanlkobnjjgikoa?hl=en-US This extension does not give permissions to anything it simply changes the html code of the one page to allow our users to select a person to monitor (if given the appropriate permissions in 8x8).