SRT Notification
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When an agent receives a chat message, a 2 minute countdown timer is initiated. Upon the expiration of the timer, if agent does not respond to the chat message, then a pop up message warning will be generated.
sfuentesaccn
When an agent receives a chat message, a 2 minute countdown timer is initiated. Upon the expiration of the timer, if agent does not respond to the chat message, then a pop up message warning will be generated.
